This contact information may change without notice. Microsoft provides third-party contact information to help you find technical support. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft is researching this problem and will post more information in this article when the information becomes available. For MSI-based installations, the Update Options item isn't displayed.

For Office 2016 Click-to-Run installations, an Update Options item is displayed.

To determine whether your Office installation is Click-to-Run or MSI-based, follow these steps: This may let Lync.exe (Skype for Business 2016) exit completely.Īfter the computer is recovered, add Lync.exe to the Web Exclusions list in Malware bytes, as shown in the following screenshot. To recover the computer from this condition, try the following methods in the given order: 2058 and later buildsįor more information about C2R Channel builds, see Office 365 client update channel releases. 2048 and later buildsįirst Release Current Branch for Business, First Release Monthly Channel, Monthly Channel. Skype for Business 2016 Click-to-Run clientsĬurrent Branch for Business.

To fix this problem, install the latest update for Skype for Business 2016. Additionally, the following event is logged in the Application log: Resolution I'm hoping to get this fixed before Christmas so I can enjoy the holidays without having to think about this case.On a computer that has Malware bytes Anti-Malware client software installed, Microsoft Skype for Business 2016 freezes when you try to start an A/V scenario, such as making an audio or video call or joining the Audio or Video portion of a meeting, file transfer, or Application or Desktop Sharing. I have also tried to reinstall Office 365 with Microsoft 'fix it' solution to remove everything related to I have tried to update the drivers on his computer, to see if it was the graphic driver that needed an update, but nothing seems to work. The program closes and he have to start up the program again.

Skype for business presentation and video chat works, but when either he or the user on the other end leaves, skype for business freezes and stops working.

After that skype just closed down and he had to start skype again and log in. We are running Office 365 (Business) and one of our users are having some issues when he ends video chats in skype for business.Īt first he couldn't even start a video chat, because skype would just freeze and the message 'skype has stopped working' would appear.

Skype video freeze stops moving